Frequently Asked Questions
Why choose ‘The Magic Toy Bag’ solution?
We will send you a bag of pre-loved, and in good condition, toys and books every month with an inspiring selection of age-appropriate, gender-neutral and educational toys, the contents of the bag changes with your growing child’s interests (bags are suitable for children up to age four – 48 months).
Am I tied to a contract?
If you opt for a 3-month contract, you will pay for the three months upfront, receive your bags and the subscription will be automatically be renewed with a new invoice/Paypal for the next 3 months. If you choose our 6-month discounted package, you are committed to that time. We understand that life does not always go as planned and if you are in the middle of your contract and need to cancel, we can accommodate. We would need a one-month notice period and for you to pay back the discount you received within your contract. Please contact us at info@onelittlestep.ch.
Can I give a Magic Toy Bag subscription as a gift?
Yes, we have a gift option.
How many items are there in each Magic Toy Bag?
Each box contains 6 or 7 items collectively worth around 100 – 120 CHF.
Are my toys clean and sanitized before I receive them?
Toys are sanitised before you get them! We pay close attention to the cleaning process, especially since COVID-19.
Can I choose the toys?
Unfortunately not, this is part of the fun and the no stress factor involved in this great option. You and your child get the benefit of having a kindergarten teacher choose all the toys that are age appropriate and of interest to your child. This is all in the bag, ready to surprise your child.
My child has fallen in love with a toy… Oh no! Now what?
No problem, this sometimes happens. You may hold onto that toy for one more month, no charge.
We cannot find some of the toys, help!
We know the feeling and it happens. We give you some time to locate the missing toy or puzzle piece. However, if it turns up that the dog chewed it, you will have to pay for the replacement of the toy.
What if a toy breaks?
Usually this does not happen too often because we stock durable and quality products. But in that sort of scenario, we will sell you the toy or ask for a replacement item where possible. However, our toy mechanic can usually fix it, to be returned to our inventory. Just get in touch and we can make a plan.
What ages do you cater for?
One Little Step is ideal for babies from 6 months but have had some joining as young as 4 months. It all depends on the child and you will know if your baby needs some fresh stimulation. Our bags keep a child of up to about 4 years old entertained.
How do I exchange toys?
A week before you are scheduled for an exchange, we will send you an email to let you know that new toys are on their way and include the list of toys you need to return. The box will be posted to your door with a return label.
Does One Little Step buy previously loved toys?
Yes yes! We do, just get in touch. We pay half the retail value and it is a simple and convenient way to earn extra cash while ensuring toys are put back into little hands to enjoy!